Our website privacy statement

 

The Data Protection Act 1998 and GDPR (which apply from 25 May 2018) apply to all CHT’s activities and processes involving personal data (e.g., whenever we collect, share, access, destroy, analyse, or store data).

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Personal data is considered to be any information from which an individual can be identified, either directly (from that data alone) or indirectly (if someone could work out who the person referred to is from the data or by matching against other data).

Examples include names and email addresses. See the Information Commissioner’s website for more information.

 

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What information do we collect?

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 We collect two types of information through our website:

1. Anonymous data that is automatically collected from all visitors.

2. Personal data that visitors voluntarily submit so that we can provide you with a service.

 

We will never collect Sensitive Personal Information through our website. If you provide us with Sensitive Personal Information by telephone, email, or other means, for example, if you wish to share your personal experiences for a case study, we will treat that information with confidentiality in accordance with our Data Protection Policy and Organisational Privacy Notice (available on request).

 

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How do we collect your information?

 

We only collect personal information (which can include your name, date of birth, postal address, telephone number, email etc.) when you complete one of the following actions:

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• Actively opt-in to subscribe to our monthly e-newsletter.

• Make a referral. 

• Book a place at an event or enquire about training.

• Contact us to receive information.

• Make a donation through fundraising sites like Just Giving. These independent third parties will only pass on your details for Gift Aid purposes or if you have indicated that you want to hear more from us.  

• Apply for a job, placement or volunteer opportunities

• Provide feedback, or if you make a complaint.

• Take part in surveys

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If you supply such information, we will ensure that it is only used for the purpose for which it was requested and ensure that the data is held securely.

 

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How do we use your information?

 

We may use the information we hold about you in the following ways:

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• To provide you with the services you have requested (such as an e-newsletter or registering for an event), as well as information related to those services (such as sending reminders about the event or upcoming training).

• Marketing, community vacancies, work opportunities, notification of events and training sessions run by CHT and occasionally selected partners (within our own communications). We never share your information with any third-party organisations for marketing purposes.

• To improve our understanding of how our website is used so that we can provide a better service to visitors.

• To keep a record of your relationship with us

• To comply with the Charities Act 2016 and to follow the recommendations of the Charity Commission, which states that we need to identify and verify the identities of supporters who make major gifts. This process helps us assess any potential risks associated with accepting their donations.

• To invite you to participate in surveys or research

 

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How do we store your information?

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We take the protection of personal information seriously and take all steps necessary to ensure that the information we manage, both online and offline, is treated securely and in accordance with our Organisational Privacy Notice.  

However, sending information over the internet is not completely secure. While we make every effort to protect your personal information sent to us, we cannot guarantee its security during transmission.

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How long do you store information?

 

We keep information for as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

 

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Do you share my information with anyone else?

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We never share your information with third-party organisations for marketing purposes. However, we may share your personal information with companies that perform services on our behalf, such as an email campaign management provider.

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Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide specific services on our behalf.

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Our website includes links to other sites that are not owned or managed by CHT. We cannot be held responsible for the privacy of data collected by these websites.

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How can I change, delete or ask to see my information?

 

The right to rectification gives you the right to ask us to correct anything that you think is wrong with the personal information we have on record about you.

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If you think we have personal information that needs to be changed, please contact us to let us know what you think it is, and we will do everything we can to rectify it.

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The right of access allows you to ask for full details of the personal information that we have on record about you. If you would like to make such a request, please let us know.

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The right to object gives you the right to tell us to stop using your information. If you are subscribed to one of our email newsletters, you can opt-out at any time and stop receiving our emails by clicking on the unsubscribe button at the bottom. You can also change the email address you would like us to use in future.

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If you would like us to completely delete all the information we have on record about you, please contact us.

For any changes you would like to make about what data we hold or for any other requests regarding your information please contact communications@cht.org.uk