Our commitment to quality, safety and compliance

We are committed to offering safe, quality care and support in our communities. We have robust monitoring policies and procedures to maintain good practice standards, including safeguarding practice, policy and training. Our Higher Support Communities are also registered with the Care Quality Commission (CQC) for the Treatment of Disease, Disorder, or Injury (TDDI).

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Our outcome measures

We use tools including Dialog +, CORE, and Honos, as well as a range of outcome measures such as incidents, hospitalisations over time, transitions to lower support and the numbers of residents in employment, training or education. We also evaluate our day-to-day work and the development and progress of residents and staff through self-recorded outcome measures, regular supervision and group reflective practice. 

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Our commitment to Equality, Diversity and Inclusion (EDI)

We take pride in creating safe and inclusive environments, and our commitment to EDI ensures that everyone can be themselves and is treated with dignity and respect. We celebrate diversity and the value of lived experience within our communities, staff teams, and board of directors. We actively address issues of stigma or discrimination as they arise in the experiences of residents and staff, both within the community and in the wider world. We discuss these important topics during community meetings and reflective groups, encouraging everyone to recognise and appreciate individual differences.

 

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Our commitment to staff wellbeing and development  

We are members of the Mindful Employer Charter and our reflective, relational approach provides a supportive, containing environment for our staff. We offer a supportive benefits package, and our evidence-based training and development programme equips them with the expertise and confidence necessary to provide the best possible support to our residents.

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We train all staff to the highest standards, covering our policies and procedures as well as essential skills such as safeguarding, the Care Certificate, risk management, Psychological Informed Environments (PIE), and our clinical model. Additionally, we offer co-produced psychoeducation groups for both staff and residents.

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Our service delivery staff have regular monthly supervision, attend facilitated reflective groups and can pursue our internationally accredited Level 7 Diploma in Relational Practice in Mental Health. Team Leaders receive further training through the ILM Level 4 Certificate in Leadership and Management.

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Our commitment to organisational learning

As a learning organisation, we welcome feedback and complaints as they enable us to improve. We have a complaints procedures in place which you can learn more about here. 

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Our commitment to partnership working 

We work with local authorities, NHS Trusts, voluntary organisations, police, probation, social services, housing associations and mental health services across the UK. We also collaborate with organisations internationally to support multi sector learning and champion a relational approach to mental health treatment and recovery

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